Terms & Conditions
Terms of service
Welcome to our online store. This website is owned, operated, and maintained by IFTIIMO. The website is created to allow our esteemed customers to be aware of our existing and new hair and skin care products, their ingredients, their benefits, and their placing orders. Visiting our website and or placing orders with us means that you have read and agreed to these terms and conditions, so you are bound to them. The terms and conditions apply to all the website users, including and not limited to the browsers, merchants, customers, vendors, and content contributors. Please note that these terms and conditions are bound to be modified from time to time. Therefore, it is your responsibility as a customer to review them every time before you purchase/or place orders or make any inquiries from our website.
Please read these terms and conditions carefully before making use of our services unless you agree to these terms and conditions you are not authorized to use our services or even access our website. Any new product which is added to our store is subject to the terms of service. The following terms and conditions apply once the user accesses our website, services, or makes any purchase order.
To our esteemed customers, due to COVID 19 pandemic, the products which you will be receiving presently until the pandemic ends may differ from the images on the website. However, this is not in terms of the quality but the packaging materials like the bottles used and colour of the label. Sourcing of our standardised jars has been hard due to the pandemic as we can’t get to our vendors. But rest assured that we can guarantee our customers that the ingredients and the quality of products remain the same as all our creations are handmade and we use high-quality ingredients which are sourced right here in Australia.
We are the sole owners of the information collected on this website. To give you the best possible experience while using IFTIIMO services, we collect information from your interaction with our webpage. Some of this information you actively tell us like for instance, once you visit our website, you are prompted to provide details such as email address, phone number and country to continue using our services. IFTIIMO respects your privacy. Other information which IFTIIMO collects includes your interactions with our products such as applauses, follows and highlights. We use this information to fight spam and any abuse form, provide, test as well as improving personalize IFTIIMO services.
Cookies also allow IFTIIMO to recognise your computer while you are on IFTIIMO’s website, and to send you to the country of origin and language you selected on your first visit to IFTIIMO’s site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.
The types of cookies we use:
- Strictly necessary cookies that are required for the operation of our website, such as cookies that enable you to log into your account or make purchases, or cookies that enable us to comply with the law (for example, to keep your information safe). We would not be able to operate our website without using “strictly necessary” cookies.
- Performance cookies which recognise and count the number of users to our website and help us see how users move around our website. These cookies do not collect information that identifies a visitor. [Any information collected by these cookies is anonymous.] We only use such information to improve our website. This information helps us to find out how well the website is working and highlights where it can be improved.
- Functionality cookies which are used to recognise when you return to our website and assist us to personalise your content and website experience by remembering your preferences. These cookies are also used to provide services you have asked for (such as watching a video). By using our website, you agree that we can place these types of cookies on your device, however, you can block these cookies using your browser settings (please see below).
- Targeting cookies which are used to record your visit to our website, the pages you have visited and the links you have followed. These cookies are used to advertise relevant products to you on other websites, based on the products and categories you looked at on our website.
We also use third-party cookies of suppliers who set their own cookies on our website with our permission to improve customer experience and offer additional functionality. This website utilizes the online advertising program “Google AdWords” and the associated conversion tracking cookie is set on the user’s browser. The information collected by the conversion cookies is used to provide aggregate conversion statistics to AdWords clients who have opted-in for conversion tracking. They are not used to acquire personal information. If you do not want to allow these cookies on your device, you can deactivate the Google conversion-tracking cookie through your user settings in your internet browser.
Our customers are free to opt-out of any contacts from us anytime. Any time you are contacting us via email or phone number registered on the website, you can do the following;
- If any data we have about you, it is open for you to view it
- Change or correct any data we have about you
- Have us delete any data we have
- Express any concern you have about our use for your data
We always take precaution to protect your data and sensitive information submitted to our website both offline and online. The sensitive information is encrypted and securely transmitted to us. The information is only accessible to only employees who need it to perform specific jobs like billing and customers services. The computers in which personal information is stored are always kept in a secure environment.
On our order form, we request information from you. To buy from us, you must provide contact information like name and shipping address as well as financial information (credit card number). The information will be used for purposes of billing and filling your orders. In the case where we have trouble while processing your order, it is such information that will be used to contact you. We normally share aggregated demographic information with our advertisers and partners however the information is not linked to any personal information that can identify any individual. We use outside shipping companies for order shipping, and credit card processing company to bill users for goods and services. These companies do not share, retain, store or even share personally identifiable information for any secondary purposes beyond the filing of your order form. This website at times will contain links to other sites. Please be aware that we are not responsible for content or privacy practices of such other sites.
We cannot accept returns on our natural skincare and hair care for hygiene reasons. We undertake to recompense you for any of the products purchased and delivered in a damaged or faulty condition as per the Australian Consumer Law as long as the return or the complaints are done within 15 days. To initiate a return for defective or damaged products, you must have notified us through the designated “Contact Us” webpage before returning the damaged goods.
Please contact us through the Contact Us page or via the Email address email@example.com. Make sure that in your feedback concerns, you include the order number and allow our team to work on your concerns and why you would like to return your product. Our team will get back to you within than 5-7 business days.
Refunds will not include the shipping cost. IFTIIMO is not responsible for the shipping cost if our customers decide to return our products. The only exception offered is where we have sent you an incorrect or item which is faulty. For better product issue understanding, we may ask for photos. In such rare cases, we will cover all the costs associated with returning the item(s). This refund will not be more than our standard shipping fee for the item(s) required to be returned and only paid once our staff has received the item(s). We do not replace gifts or products which were not previously indicated in the order. Sample products are final, no exchange, credit, or returns. Discount codes shall not be applied after processing purchases.
Note: For our international customers, since the government collects duties and taxes in a country where the ordered products are received and not by us, we do not reimburse for these expenses. Please note that our products contain herbs, kinds of butter, and oils that may cause allergic reactions. It’s up to the customer to check the ingredients before purchasing to see if they have allergies.
We send your order within 1-2 days of receiving it but unfortunately, we cannot guarantee the speed of delivery. All the items in your order must be sent to a single ship-to address. We offer international shipping. IFTIIMO utilizes Australia post for shipping. For orders to reach your destination, if it is within Australia, a standard post takes 3-7 days of business working hours and up to 23-30 days for oversees. We offer express shipping should you wish your order to be delivered faster. Once we dispatch your order for international orders, we will send you a link to track your package. Your item(s) are expected to be delivered within 10 business days after the item has been shipped and picked up by the delivery courier. The charges for shipping orders are calculated and added to your order at the time of checkout.
Shipping can be calculated prior to checkout.
Please note in circumstances where the selected courier service is unavailable or experiencing delivery delays, IFTIIMO may find it necessary to use an alternative courier or method of delivery to ship your order.
Please note: Due to the present restrictions resulting from COVID 19 pandemic, we cannot ship to some countries. Therefore, before placing an order, kindly contact us to know if we ship to your destination. Also, note that the timing for the delivery of international shipping is only an estimate. Due to delays and other factors that are outside our control, orders may take longer.